Fuji Direct                                                                                                                                                                                                                
A new service that keeps your equipment actively monitored on a 24/7 basis. With Schindler Direct, the equipment actively transmits its status and condition and tells us about any eventual faults. We immediately determine which is the right action to take and you can be confident that it will be resolved as soon as possible. 

Contract features                                                                                                                                                                                                    

1. Technical support 

Hotline support and training of on-site equipment responsible .

2.Health check

Remote status checks incl.reports and notification in case of detected irregularities .

3.Maintenance visit 

Regular on-site inspections incl.basic maintenance work .

4.Call-back interventions

Immediate response in case of issues incl.release of entrapped passengers.

5.Small repairs

Small repairs-as defined, are include to ensure availability.

6.Large repairs 

Full coverage of all maintenance,call-back or repair works. 



Permanent connection                                                                                                                                                                                            

-Digital connection to a Fuji Service&Diagnostic Center .

-24/7 data acquisition and transmission

-Remote access to run monthly health checks

-Automated submission of malfunctions without customer involvement

 


Transparent insights                                                                                                                                                                                                

-Mobile push-notifications or e-mail in case of detected irregularities.

-Web based analytics and reports on root causes.

Expert service

-Technical experts with human touch on site ; complemented by latest technology .

-Clear distinction between critical/non-critical cases interventions when needed.

-Hint forwarding to field staff for accelerated root cause analysis on site .

Tangible results

-Faster: Earlier detection of irregularities ,accelerated root cause analysis .

-Continuous:Health checks in-between regular visits

-Time saving:less customer calls or involvement of administrator .

-Satisfied users :Transport is always available


 

Alarm handing                                                                                                                                                                                                           

-24/7 reception of calls , dispatching of service technicians and continuous information of passengers

-Free release of entrapped passengers

Quick response

-Fuji has a dense network of local service stations and technicians.

-Short delivery times for spare parts and backup organization in case of need .

Safety

-Emergency lighting in the car .

-Test call every three days to ensure operation of call unit and transmission

-In combination with the fuji Direct diagnostic service we can recognize misuse and thus avoid unnecessary cost .